We are committed to Keeping our Guests Safe!!!
Now and over the next several months, we have modified many of our procedures to ensure that our guests and staff remain safe and healthy, while still providing and worry-free, high-quality experience to our guests. Below are specific things we have implemented.
Monitoring the Health of our Staff:
Our Employees will have their temperature checked at the beginning of each shift and will be sent home if they have an above normal temperature. If any of our employees are showing any symptoms, they will be required to stay home until they do not have any symptoms for 3 days. All of our employees will be required to wear masks while at work.
Guest Room/Amenities Sanitizing Procedures:
In guest rooms we are sanitizing all surfaces thoroughly. We will also be placing disinfecting wipes in each room for guests' personal use. We are removing all complimentary beverages from the common dining area and refrigerator and can provide each guest room with any of these items upon request. Mini portable refrigerators have been purchased to place in each guest room of the Main Inn to keep items cool. The Carriage House guest rooms were already equipped with mini refrigerators. Any glass containers provided to each room will be sanitized after each check-out and replaced back in the room. If a guest would like their wine decanters refilled, they must ask an Innkeeper to fill it for them.
Sanitizing and Cleaning of General Areas:
In all common areas, we will be requiring our staff to thoroughly sanitize high-touch surface areas with disinfectants. This cleaning will be done on an increased, regularly scheduled basis. We are working with the City of St Augustine to have sanitizer, masks and gloves available to guests and staff.
The check-in process will allow for a 6-foot distance between guests and innkeepers. There will be a limit of one guest and one Innkeeper at the front desk during check-in. Any items used during the check-in process, e.g. pens, room keys, etc. will be wiped down and sanitized before and after each guest or each time a staff member comes in contact with these items. All reference material has been removed from rooms and is available to our guests upon request.
Food and Beverage Experience:
We will be modifying our operational practices for our food and beverage experiences. We will be offering multiple time sittings in the dining areas of the Main Inn and offering those guests in Carriage House Suites, or either of the two rooms with balconies in the Main Inn, the option to have breakfast delivered to your room. After each guest eats, our staff will wipe down and sanitize the table and chairs to prepare for the next guest(s). Our complimentary baked goods with be furnished to each guest room daily upon request. Guests may enjoy these snacks in their rooms, or in several seating areas throughout the property.
THE STAFF AT JOURNEY'S END STAFF WOULD LIKE TO THANK YOU FOR YOUR CONTINUED PATRONAGE. WE LOVE WHAT WE DO AND WE LOOK FORWARD TO SEEING ALL OF YOU SOON!